Order Processing:
We aim to process all orders within 1–3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
Standard shipping is estimated at 7–10 business days.
International shipping is estimated at 10–14 business days.
Premium shipping is estimated at 14–16 business days.
Standard shipping applies only to the United States. International shipping applies to all other supported countries. Premium shipping is available exclusively for Puerto Rico. If your country is not available at checkout, we do not currently offer delivery there.
Shipping Rates:
Standard Shipping (United States): $8.99 (free shipping on orders above $100)
International Shipping: $8.99 (free shipping on orders above $100)
Premium Shipping: $19.99 (free shipping on orders above $100)
There are some factors affecting shipping that are beyond our control, including:
Weather conditions
Holiday seasons
Errors by the shipping company
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: Alunzo cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.
Customer Support
For any questions or assistance regarding shipping, tracking, or lost packages, contact our support team.
Phone: +1 (800) 915-4941
Email: sales@alunzo.com
Service Hours: Mon-Fri 9:00 AM-19:00 PM EST
Address:
4498 Main St
Ste 4 #5159
Amherst NY 14226